Access is slow or unstable
We collect repeatable evidence for latency, loss, DNS, HTTP and the relevant path.
IT and Telecom support
Technical diagnostics and support for infrastructure used by daily operations.
We help companies identify connectivity problems, monitor relevant infrastructure and coordinate IT/Telecom interventions using better technical evidence.
Frequent situations
Network problems should be measured where and when they occur.
We separate user symptoms from possible causes across Wi-Fi, LAN, WAN, DNS, services and equipment.
Experience differs by area or device
We check signal, access point, roaming and observable connection behavior.
Users discover incidents first
We define checks and alerts for components that affect the service.
Suppliers transfer responsibility
We document timelines and indicators so investigation starts from shared evidence.
Services
Support focused on diagnostics, continuity and actionable information.
Coverage is defined according to locations, equipment, ownership and service criticality.
- inventory of relevant IT/Telecom components and dependencies;
- LAN, WAN, Wi-Fi, DNS, HTTP and connectivity diagnostics;
- availability, latency, packet-loss and certificate monitoring;
- alerts and history for incident analysis;
- technical support for users and operational teams;
- coordination with suppliers and telecom operators;
- documentation, procedures and post-change verification;
- integration of monitoring data with existing workflows or reports.
Delivery process
A clear technical process with reviewable decisions and deliverables.
Stages are adapted to product maturity, risk and objectives without adding unnecessary complexity.
Discovery
We define symptoms, locations, topology, important services and each supplier's responsibility.
Definition
We select measurement points, thresholds, alerts and escalation steps.
Implementation
We configure checks, document the initial state and address priority issues using evidence.
Validation and support
We correlate alerts with actual impact and tune monitoring to reduce noise and blind spots.
Our platform
Infracheck combines phone perspective with checks inside the local network
Quick Scan, Wi-Fi Live and connectivity tests can be complemented by a Docker appliance for monitoring and history.
FAQ
Frequently asked questions
Do you support every type of infrastructure?
We define coverage after inventory and access review. For equipment or technologies requiring specific certifications, we can coordinate the specialized supplier.
Can you identify why internet access is failing?
We can collect and correlate data from several points to localize the likely problem. Final diagnosis may require access from the operator or equipment administrator.
Does the service include continuous monitoring?
Yes. We can configure checks for availability, latency, DNS, HTTP, TLS, WAN and relevant local resources.
Can you cover multiple offices?
Yes. Monitoring and escalation architecture can cover several locations with distinct rules and responsibilities.
What is Infracheck?
It is our network diagnostics platform: an Android app for phone-side checks and an optional local appliance for continuous monitoring.
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Related services and resources
ProductInfracheckPhone-side diagnostics and optional local monitoring.EvidenceInfracheck case studyProduct architecture and the problems it addresses.SupportApplication supportL2/L3 incidents, maintenance and software monitoring.IntegrationCustom softwareAlert automation and technical-data integration.